Product Support Specialist

Join Our Team at Hatz - Project Support Specialist Position Available!

Location - Waukesha, WI

Are you ready to take the lead in providing top-tier service and support for Hatz Products?

At Hatz Americas, we're not just about engines; we're about empowering our team members to thrive in an environment of innovation and excellence. We're on the lookout for a Parts Order and Support Representative to join our team in Waukesha, WI. If you're passionate about delivering top-notch customer service and want to be part of a company that values your contribution, then this opportunity is for you!

Why Work With Us:

  • Provide Stellar Customer Service: Assist customers with parts orders, inquiries, and support, ensuring their needs are met with professionalism and efficiency.
  • Streamline Operations: Process parts orders accurately using our advanced SAP computer system, maintaining meticulous records and documentation.
  • Problem-Solve: : Address customer concerns and inquiries promptly, offering solutions and ensuring their satisfaction.
  • Drive Efficiency: Manage inventory, handle invoicing, and facilitate returns to ensure smooth operations and optimal customer service.
  • Collaborate: Work closely with the warehouse team to fulfill orders, providing support as needed to ensure timely delivery.

What You Bring:

  • Passion for Customer Service: You're dedicated to providing exceptional service and building strong relationships with customers.
  • Detail-Oriented: You have a keen eye for detail and take pride in delivering accurate work.
  • Communication Skills: Your excellent communication skills allow you to engage effectively with customers and colleagues alike.
  • Adaptability: You thrive in a fast-paced environment and can adapt quickly to changing priorities.
  • Team Players: You enjoy collaborating with others and are willing to lend a hand wherever needed.

What We're Looking For:

  • Exceptional Communication Skills: Your ability to communicate effectively and resolve customer grievances will be key to your success in this role.
  • Organizational Skills: You have strong organizational skills and meticulous attention to detail, ensuring nothing falls through the cracks.
  • Customer-Centric Mindset: You're dedicated to providing outstanding service and building strong relationships with customers.
  • Tech-Savvy: Proficient computer skills are a must, and you're quick to learn and adapt to new software systems.
  • Deep Industry Knowledge: You're highly knowledgeable in the theory, function, and diagnostic processes of diesel engines and electrical systems.


  • High school diploma or equivalent.
  • Previous customer service experience is required.
  • Knowledge of diesel engines is preferred but not required.

Ready to Ignite Your Career?

If you're ready to join a dynamic team that's driving innovation in the diesel engine industry, we want to hear from you! To apply, please submit your resume and a cover letter telling us why you're the perfect fit for this role.

Don't miss out on this opportunity to be part of something great at Hatz Americas. Apply today and let's rev up your career together!

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