Sales Coordinator

Job Summary:

The Sales Coordinator supports the sales team and Company’s customers through quoting, ordering parts and engines from the factory and tracking deliveries, addressing customer inquiries, and coordinating service.  (S)he acts a liaison internally to maximize customer purchasing and key performance indicators (KPIs) by coordinating and communicating with internal and external departments regarding sales, customer service, parts orders, warranty claims and accounting.


  • Prepares accurate quotes for pricing and builds estimates for special items by gathering information and analyzing specifications.
  • Orders and tracks engines and parts from the factory.
  • Maintains CRM records.
  • Coordinates customer invoicing process and records.
  • Administers pricing updates.
  • Generates leads for sale representatives.
  • Interacts with customers via telephone, email, or in person to provide support and information on service and parts for Hatz diesel engines.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Schedules and coordinates service on customer engines.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Analyzes customer order and payment activity identifying trends to support accurate forecasting and management of customer KPIs
  • Supports the communication of warranty and service between German manufacturer and US customers.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Excellent communication skills including active listening.
  • Excellent organization skills and strong attention to detail. 
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge of, or ability to learn, diesel engines preferred but not required.

Education and Experience:

  • High school diploma or equivalent.
  • Customer service experience required.
  • Some experience with diesel engines preferred but not required.

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