Job Summary:
The Sales Coordinator supports the sales team and Company’s customers through quoting, ordering parts and engines from the factory and tracking deliveries, addressing customer inquiries, and coordinating service. (S)he acts a liaison internally to maximize customer purchasing and key performance indicators (KPIs) by coordinating and communicating with internal and external departments regarding sales, customer service, parts orders, warranty claims and accounting.
Duties/Responsibilities:
- Prepares accurate quotes for pricing and builds estimates for special items by gathering information and analyzing specifications.
- Orders and tracks engines and parts from the factory.
- Maintains CRM records.
- Coordinates customer invoicing process and records.
- Administers pricing updates.
- Generates leads for sale representatives.
- Interacts with customers via telephone, email, or in person to provide support and information on service and parts for Hatz diesel engines.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Schedules and coordinates service on customer engines.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Analyzes customer order and payment activity identifying trends to support accurate forecasting and management of customer KPIs
- Supports the communication of warranty and service between German manufacturer and US customers.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent communication skills including active listening.
- Excellent organization skills and strong attention to detail.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Knowledge of, or ability to learn, diesel engines preferred but not required.
Education and Experience:
- High school diploma or equivalent.
- Customer service experience required.
- Some experience with diesel engines preferred but not required.